Bridge Technologies has launched Omega, a personalised expert support program designed to help customers achieve and maintain higher monitoring performance with their Bridge Technologies systems.
The Omega program is based around modules for Dedicated Expert Care, Automated Services and Recurring Events, and is structured to provide intensive support for customers by guaranteeing optimum system performance and continuity of knowledge for incoming engineering staff.
“A sophisticated Bridge Technologies monitoring system is a powerful precision tool, and Omega helps customers get the absolute best from it for the whole life of the product,” said Simen Frostad, Chairman.
“This is a re-engineering of the post-sales relationship into one that maintains continuing close contact between manufacturer and customer. With Omega, there’s a direct connection with a dedicated expert who knows everything about the customer’s configuration and can intervene remotely to resolve problems.”
The full Omega program includes priority support, a dedicated expert care engineer; a 3-day consultancy to implement the customer’s choice of operational tasks; a lab staging area; remote access for updates and diagnosis; webex training and product update sessions; a maps service for dynamic geographical visualisation of the customer’s network; automated backups of critical configurations; automated health reports and system health widget; annual on-site workshop with expert engineer; and many other services.
About Bridge Technologies
Bridge Technologies creates advanced solutions for protecting service quality in the digital media and telecommunications industries. The company’s award-winning monitoring/analysis systems, intelligent switchers and virtual environments help deliver over 20,000 channels to more than 900 million subscribers in 94 countries. From head-end satellite ingress to microanalytics in the home network, Bridge Technologies offers patented innovation and true end-to-end transparency. A privately held company headquartered in Oslo, Norway, Bridge Technologies has worldwide sales and marketing operations through a global business partner network.
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